ANALISA APLIKASI CHATBOT UNTUK PERTANYAAN UMUM TERKAIT UNIVERSITAS DI UNIVERSITAS XYZ
Article Sidebar
Main Article Content
Abstract
Technology has become an integral part of modern life. Especially in marketing, technologies such as social robots and chatbots are often used to provide information about companies, products, and services to users. These chatbots are built using the Successive Approximation Model (SAM) with PHP and JavaScript programming languages, and use PhpMyAdmin as a means of database management. This research aims to determine user responses and the influence of variables on compatibility, perceived usefulness, perceived ease of use, behavioral intention, and actual use of the VA XYZ chatbot using the TAM approach. This study uses an experimental method with 180 respondents. The results of the analysis show that compatibility affects perceived usefulness and perceived ease of use, perceived ease of use affects perceived usefulness and behavioral intention, perceived usefulness does not significantly affect behavioral intention, and behavioral intention does not significantly affect actual use.
Downloads
Article Details
This work is licensed under a Creative Commons Attribution 4.0 International License.
JUKANTI Journal License
JUKANTI is committed to promoting open access and the free distribution of knowledge. We implement the following license model to ensure fair and ethical use of the materials published.
Creative Commons Attribution 4.0 International License (CC BY 4.0)
All articles published by JUKANTI are licensed under the Creative Commons Attribution 4.0 International License. This license allows users to:
- Copy and Distribute: Users are free to copy, distribute, and display the original work, provided they give appropriate credit to the authors and the source.
- Adapt: Users can modify, change, and build upon the original work, provided they give appropriate credit and indicate if changes were made.
- Commercial Use: Users can use the work for commercial purposes, provided they give appropriate credit.
Author Obligations
Authors publishing their articles with JUKANTI agree to:
- Guarantee that the work is original and free from copyright infringement.
- Grant permission to JUKANTI to publish the work under the CC BY 4.0 license.
- Retain the original copyright of their work, with the publication license granted to JUKANTI.
Compliance with DOAJ
JUKANTI is committed to complying with the guidelines and standards set by the Directory of Open Access Journals (DOAJ). We strive to ensure integrity, transparency, and high quality in all our publications.
For further questions or clarifications regarding this license, please contact Jukanti Editor at jukanti.ejournalcbn@gmail.com.
References
L. Christoforakos, N. Feicht, S. Hinkofer, A. Löscher, S. F. Schlegl, and S. Diefenbach, “Connect With Me. Exploring Influencing Factors in a Human-Technology Relationship Based on Regular Chatbot Use,” Front Digit Health, vol. 3, Nov. 2021, doi: 10.3389/fdgth.2021.689999.
N. Hardiyanto, A. I. Gunawan, W. Rafdinal, and N. C. Afif, “Analisis Perilaku Belanja Online Selama Masa Pandemi COVID-19,” Jurnal Riset Bisnis dan Investasi, vol. 6, no. 3, 2020.
B. Wibowo, H. Clarissa, and D. Suhartono, “The Application of Chatbot for Customer Service in E-Commerce,” Engineering, MAthematics and Computer Science (EMACS) Journal, vol. 2, no. 3, pp. 91–95, Sep. 2020, doi: 10.21512/emacsjournal.v2i3.6531.
E. Adamopoulou and L. Moussiades, “Chatbots: History, technology, and applications,” Machine Learning with Applications, vol. 2, p. 100006, Dec. 2020, doi: 10.1016/j.mlwa.2020.100006.
D. L. Kasilingam, “Understanding the attitude and intention to use smartphone chatbots for shopping,” Technol Soc, vol. 62, Aug. 2020, doi: 10.1016/j.techsoc.2020.101280.
D. Avrilia Lantana, S. Ningsih, T. Waluyo, and Winarsih, “RANCANG BANGUN CHATBOT BERBASIS RULE-BASED SEBAGAI PUSAT INFORMASI CALON MAHASISWA BARU DI UNIVERSITAS NASIONAL PENULIS 1),” JUNSIBI (Jurnal Sistem Informasi Bisnis), vol. 4, no. 1, pp. 34–42, 2023, doi: 10.55122/junsibi.v4i1.695.
A. Syaputra, “Implementasi Metode Random Sampling Pada Animasi Motion Grapich Herbisida Dan Fungisida,” Jurnal Sisfokom (Sistem Informasi dan Komputer), vol. 11, no. 2, pp. 142–147, Aug. 2022, doi: 10.32736/sisfokom.v11i2.1370.
A. H. Suasapha, “SKALA LIKERT UNTUK PENELITIAN PARIWISATA; BEBERAPA CATATAN UNTUK MENYUSUNNYA DENGAN BAIK,” JURNAL KEPARIWISATAAN, vol. 19, no. 1, pp. 26–37, Mar. 2020, doi: 10.52352/jpar.v19i1.407.
C. Andrade, “A Student’s Guide to the Classification and Operationalization of Variables in the Conceptualization and Design of a Clinical Study: Part 1,” Indian J Psychol Med, vol. 43, no. 2, 2021, doi: 10.1177/0253717621994334.
S. Darmawan and R. Setyorini, “ANALISA FAKTOR-FAKTOR ADOPSI CHATBOT LINE SMB TELKOM DENGAN PENDEKATAN TECHNOLOGY ACCEPTANCE MODEL YANG DIMODIFIKASI,” ProBank, vol. 5, no. 2, 2020, doi: 10.36587/probank.v5i2.729.
A. Nurul Rohman, M. Mukhsin, G. Ganika, and F. Ekonomi Dan Bisnis Universitas Sultan Ageng Tirtayasa, “Penggunaan Technology Acceptance Model Dalam Analisis Actual Use Penggunaan E-Commerce Tokopedia Indonesia Use of the Technology Acceptance Model in Analyzing Actual Use of E-Commerce Tokopedia Indonesia,” 2023.
F. J. Purba, “ANALISIS RESPON MAHASISWA TERHADAP PENGGUNAAN GOOGLE CLASSROOM SEBAGAI MEDIA PEMBELAJARAN,” vol. 4, no. 2, 2020.
F. Apriani, M. I. Herdiansyah, and D. Diana, “PERILAKU PENGGUNA TERHADAP SISTEM GURU PEMBELAJAR ONLINE DI SEKOLAH MENENGAH PERTAMA NEGERI KOTA PALEMBANG,” Jurnal Bina Komputer, vol. 1, no. 1, 2019, doi: 10.33557/binakomputer.v1i1.153.
D. Junianto et al., “PENGARUH SISTEM PERJANJIAN KERJA WAKTU TERTENTU DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN PADA INDUSTRI PABRIK GULA.”
K. Putra Pamungkas and A. Surya Bharmawan, “Pengaruh gaya kepemimpinan transformasional dan motivasi terhadap kinerja karyawan di cv. mandiri pestimax pradipa.”
Y. Aryani and D. Gustian, “SISTEM INFORMASI PENJUALAN BARANG DENGAN METODE REGRESI LINEAR BERGANDA DALAM PREDIKSI PENDAPATAN PERUSAHAAN,” Jurnal Sistem Informasi dan Teknologi Informasi, vol. 2, no. 2, pp. 39–51, 2020.
Fazriansyah, N. A. Sari, and Mawardi, “Apakah persepsi kemudahan penggunaan dan persepsi kegunaan berpengaruh terhadap niat untuk menggunakan dan penggunaan aktual pada aplikasi pembayaran digital?,” Jurnal Manajemen, vol. 14, no. 2, pp. 271–283, 2022.