ARSITEKTUR PENGEMBANGAN SISTEM ROBOTIC PROCESS AUTOMATION (RPA) PADA DEPARTEMEN IT SECURITY
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Abstract
Seiring berkembangnya teknologi informasi akan diikuti pula dengan kebutuhan akan keamanan sebuah teknologi itu sendiri. Seperti halnya yang terjadi pada departemen IT Security, dimana pada departemen tersebut terdapat aktivitas approval ticket guna mengakses layanan server yang telah disediakan. Proses approval akses ke dalam server sendiri saat ini masih dilakukan secara manual menggunakan tenaga manusia, padahal dalam waktu 24 jam pengguna yang melakukan permintaan akses untuk masuk kedalam server dapat mencapai seribu bahkan bisa lebih ketika terjadi sebuah insiden. Hal tersebut membuat proses approval terkadang kurang optimal, karena kondisi fisik pegawai yang melakukan approval harus tetap terjaga selama 24x7 setiap minggunya. Dengan adanya teknologi robotic process automation ini nantinya proses review persetujuan akses untuk masuk kedalam server dapat diakomodir oleh robot yang seharusnya mampu bekerja secara optimal selama 24x7.
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